Romulus

Learn how to configure and get the most out of your Romulus phone system

Phone System

Discover what the Romulus phone system is, what it lets you do, and how it connects to the rest of the Romulus platform.

What is the Romulus Phone System

Learn how to make and receive calls using the Romulus app on desktop and mobile, and what you can do during a call.

How to Make and Receive Calls with Romulus

Learn how to enable outgoing numbers for each team member and how to select the right number before making a call from the Romulus app.

How to Choose Which Number to Use for Outgoing Calls

Learn how to manage the shared company address book in Romulus and how to add, import and sync your team's contacts.

Address Book and Shared Contacts

Build and manage your contact database — add contacts manually, bulk import from CSV, and search or filter by tags.

How to Add, Import, and Manage Contacts

Learn how to replace the default hold music with a custom audio file for each Romulus number.

How to Customise the Hold Music

Learn how to use the Do Not Disturb feature in Romulus to temporarily stop receiving calls on your device, without changing the phone system settings.

How to Enable Do Not Disturb (Temporarily Stop Receiving Calls)

Learn how to access the call log in Romulus, review the details of each conversation, and listen to call recordings.

How to View Call History and Listen to Recordings

Numbers, calls, users and essential phone system settings

Core

Learn how the Romulus inbound rules system works — what rules are, the three types available, and the building blocks you can use to set up your call flows.

How Inbound Rules Work

A reference guide to all the blocks you can use to build an inbound call flow in Romulus — what each one does and when to use it.

The Available Blocks in Inbound Rules

Learn how to set up inbound rules in Romulus so that incoming calls ring directly on your app — on your phone only or distributed across your team.

How to Make Calls Ring on My Phone

Learn how to set up a voice menu in Romulus to greet callers and automatically direct them to the right department or person.

How to Create a Voice Menu (IVR)

Learn how to configure two inbound rules in Romulus — one to handle calls during business hours and one to manage them automatically when you are closed.

How to Set Up Business Hours and an Out-of-Hours Message

Learn how to set up voicemail in Romulus so that callers can leave a message when no one is available to answer.

How to Send Calls to Voicemail

Learn how to set up call distribution among multiple team members using the Call group block — and choose the distribution type that best fits your business.

How to Distribute Calls Across Your Team

Learn how to connect the AI Agent to a Romulus phone number so it automatically answers incoming calls.

How to Activate the AI Agent on Incoming Calls

Configure what happens when someone calls your number

Inbound Rules

Learn how to recover your Romulus account password in a few simple steps.

I Forgot My Password — How to Reset It

Yes. Romulus works from anywhere in the world. Find out how and what you need.

Can I Use Romulus Abroad?

Find out how much bandwidth you need to use Romulus for calls, based on the number of people on your team.

How Much Internet Speed Does Romulus Need?

A Romulus call uses approximately 1 MB per minute. See how it affects your data plan with practical examples.

How Much Data Does a Romulus Call Use?

Find out what happens when all your Romulus phone lines are in use and how to handle call volume peaks.

What Happens When All Lines Are Busy?

Answers to the most common questions about the Romulus phone system

If calls are not coming through to your phone or the Romulus app, this guide helps you identify and fix the issue step by step.

Not Receiving Calls — What to Do

If you hear broken audio, echo, silence, or delays during calls, this guide helps you identify the cause and fix it.

Poor Call Audio Quality — What to Do

If the Romulus app fails to start or connect, this guide helps you identify the cause and fix it quickly.

The Romulus App Won't Connect — What to Do

Fix the most common issues with calls and the Romulus app

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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Phone System

Core

Inbound Rules

FAQ

Troubleshooting