If the Romulus app won't connect, doesn't show your calls, or gets stuck on the loading screen, the issue almost always has a straightforward cause. Go through the points below in order.
1. Incorrect login credentials
The credentials you entered may be wrong, or you may be using a different email address or password from your Romulus account.
How to fix: make sure you are using the same email and password you use to log in to the Romulus dashboard from a browser. If you have forgotten your password, use the recovery option on the login screen. See I Forgot My Password for the steps.
2. No internet connection
The app cannot connect if the device has no internet access.
How to check: try opening a web page on your device. If it doesn't load, the connection is the issue.
How to fix: make sure your device is connected to a WiFi network or that mobile data is active, then reopen the app.
3. Active VPN interfering
A VPN can block the app's traffic and prevent it from connecting.
How to check: check whether a VPN is active on your device.
How to fix: temporarily disable the VPN and try opening the app again. If it connects, the VPN is the cause — contact your IT department to configure an exception for the Romulus app.
4. Company firewall blocking the app
Some corporate networks block traffic from apps like Romulus for security reasons.
How to check: try connecting using your phone's hotspot instead of the company network. If the app connects, the company firewall is the issue.
How to fix: contact your IT department and let them know the Romulus app cannot connect from the company network. They will be able to configure an exception.
5. App not up to date
An older version of the app may not connect correctly with the Romulus servers.
How to check: check whether an update is available in the App Store (iOS), Google Play (Android), or on the Romulus website (desktop).
How to fix: update the app to the latest version and reopen it.
6. Restart the app
Sometimes a temporary issue can be resolved simply by restarting the app.
How to fix: close the app completely — don't just minimise it — and reopen it. On a smartphone, swipe the app away from the recent apps list before reopening it.
Still not connecting?
If you have gone through all the steps and the app still won't connect, contact Romulus support directly from the dashboard. To help us resolve the issue faster, please include:
The type of device (Windows PC, Mac, iPhone, Android)
The error message shown in the app (if any)
The type of network you are using (company WiFi, home WiFi, mobile data)