Romulus

Learn how the Romulus inbound rules system works — what rules are, the three types available, and the building blocks you can use to set up your call flows.

How Inbound Rules Work

A reference guide to all the blocks you can use to build an inbound call flow in Romulus — what each one does and when to use it.

The Available Blocks in Inbound Rules

Learn how to set up inbound rules in Romulus so that incoming calls ring directly on your app — on your phone only or distributed across your team.

How to Make Calls Ring on My Phone

Learn how to set up a voice menu in Romulus to greet callers and automatically direct them to the right department or person.

How to Create a Voice Menu (IVR)

Learn how to configure two inbound rules in Romulus — one to handle calls during business hours and one to manage them automatically when you are closed.

How to Set Up Business Hours and an Out-of-Hours Message

Learn how to set up voicemail in Romulus so that callers can leave a message when no one is available to answer.

How to Send Calls to Voicemail

Learn how to set up call distribution among multiple team members using the Call group block — and choose the distribution type that best fits your business.

How to Distribute Calls Across Your Team

Learn how to connect the AI Agent to a Romulus phone number so it automatically answers incoming calls.

How to Activate the AI Agent on Incoming Calls

Configure what happens when someone calls your number

Inbound Rules

Find answers and get help from Intercom Support and Community Experts

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