When someone calls your Romulus number, what happens? The answer depends on how you have configured the inbound rules for that number. This guide explains the logic behind the system — a useful starting point before setting up specific call scenarios.

From the side menu, click Phone Numbers and select the number you want to configure. The number's page opens with two tabs: Settings and Inbound Rules. The second tab is where you control how calls are handled.

A rule defines what happens when a call comes in on that number. It is made up of two elements:

A number can have multiple rules active at the same time. The system automatically applies the one that matches the current time — with no manual intervention needed.

This is the main type. They define a recurring behaviour based on days and times — for example, Monday to Friday from 9:00 AM to 6:00 PM. Once set up, the rule applies automatically every week.

These override weekly rules on specific dates and times. They are useful for exceptions such as public holidays, company closures, or special events. You set a start and end date and time — outside that window, the regular weekly rule applies again.

These are rules that have been fully configured but have no schedule assigned — so they are never triggered. You can prepare them in advance and activate them at any time by assigning a schedule. Useful for having configurations ready to deploy when needed.

When you create or edit a rule, you enter a visual editor where you build the call flow by combining blocks. Each block represents a specific action:

Blocks can be combined in sequence to create custom flows. For example: first a voice menu (IVR), then a call to the sales group, then voicemail if no one answers within a set time.

Inbound rules let you build any scenario you need. Here are some practical examples with full instructions: