With Romulus you can control exactly which number each team member can call from. A user can only use the numbers that an administrator has enabled for them — and when making a call from the app, they can choose from the ones available to them.
The setup works on two levels: first the administrator enables numbers in the dashboard, then the user selects one in the app.
Level 1 — Enabling numbers for a user (Administrators only)
This can be done in two equivalent ways — choose whichever is more convenient.
Method A — from Team
From the side menu, click Team.
Click ... next to the user you want to configure.
Select Enabled numbers.
The Enabled numbers for [User Name] screen opens, showing all available numbers with an on/off toggle for each one.
Enable the numbers that user can use for outgoing calls.
Click Save.
Method B — from Phone Numbers
From the side menu, click Phone Numbers.
Click on the number you want to manage.
Go to the Settings tab.
In the Authorised users section, click Edit.
The Set users for [number] screen opens, showing all users with a toggle for each one.
Enable the users who can use that number for outgoing calls.
Click Save changes.
⚠️ Only users with the Administrator role can change these settings. For role management, see How to Add and Manage Users in Your Phone System.
Level 2 — Selecting a number in the app (all users)
Once the administrator has enabled the numbers, each user can choose which number to call from directly in the Romulus app, on both desktop and mobile.
Before starting a call, a menu is available in the app to select the desired number from those enabled for that user's account. Only numbers enabled by the administrator will appear in this menu.
Practical example
A company has three numbers: one for sales, one for support, and one general number. The administrator sets up the permissions like this:
User | Enabled numbers |
Sales team | Sales number only |
Support team | Support number only |
Owner | All three numbers |
Each user will only see their relevant numbers in the app when making a call.
Frequently Asked Questions
What happens if a user only has one number enabled?
That number is used automatically for all outgoing calls, without the user needing to select it each time.
Can a user enable numbers themselves?
No. Only an administrator can enable or disable numbers for users from the dashboard. The user can only choose from the numbers the administrator has already enabled.
Can the same number be enabled for multiple users?
Yes. The same number can be enabled for as many users as you want.
If I disable a number for a user, will they stop receiving calls on that number?
No. Enabling or disabling numbers only affects outgoing calls. For incoming calls, the behaviour depends on the inbound rules configured for that number.