The Do Not Disturb feature lets you temporarily stop receiving calls on your device — without changing the phone system rules and without affecting your colleagues' ability to receive calls.
💡 Important distinction: Do Not Disturb is a personal setting that affects your device only. Inbound rules, on the other hand, apply to the whole team and control how incoming calls are handled for everyone. They are two separate things.
When to use it
During important meetings
During break times
When you are temporarily away from the office but don't want to change the phone system rules
How to enable Do Not Disturb
On the desktop app (Windows and Mac)
On the mobile app (iOS and Android)
What happens when it is active
When Do Not Disturb is active on your device, incoming calls will not ring your phone or computer. Specifically:
If other users or devices are also set up to receive that call, they will continue to receive it normally.
If Do Not Disturb is active on all devices of all users involved, calls will follow the flow set in the inbound rule — for example, going to voicemail or being handled by the AI Agent.
Frequently Asked Questions
Does Do Not Disturb turn off calls for the whole team?
No. It only applies to your device. Other users will continue to receive calls normally.
If I enable Do Not Disturb, will calls be lost?
No, unless it is active on all devices of all users configured to receive that call. In that case, calls will follow the path set in the inbound rule.
Can I schedule Do Not Disturb at fixed times?
For automatic schedule management, it is better to use inbound rules with time slots. See How to Set Up Business Hours and an Out-of-Hours Message for details.