Every Romulus plan includes a maximum number of calls that can take place at the same time. When all lines are busy and a new call comes in, the caller automatically hears a message informing them that all lines are occupied and asking them to call back later.
You will be notified when it happens
When the simultaneous call limit is reached, the account administrator automatically receives an email notification. This allows you to monitor whether the issue is recurring.
If it happens frequently
If lines are regularly busy, it means your company's call volume exceeds the number of lines included in your current plan. In this case you can:
Upgrade your plan to have more lines available at the same time
Contact Romulus support to explore the options that best fit your needs
A tip for managing peak times
Instead of having callers hear a busy message, you can set up a call queue in the inbound rules of your number. With a queue, callers wait on the line until an agent becomes available — no call is lost.
See How to Distribute Calls Across Your Team to find out how to configure a Queue group.