Romulus

Learn everything you need to know about the Romulus Phone System — from setup to call routing, troubleshooting, and support.

Romulus Phone System Academy

Learn how to set up, configure, and troubleshoot your Romulus phone system. This Academy guides you from initial setup through advanced call routing, with lessons on making and receiving calls, inbound rules, and common issues.

Understand what the Romulus phone system is, how to get your business number set up, and how to install the app so you can start making and receiving calls.

Getting Started: Your Number and the App

Learn how to add and manage the people who will use Romulus to make and receive calls on behalf of your business.

Building Your Team

Learn how to make and receive calls with the Romulus app, manage your availability, and choose which number to call from.

Making Your First Call

Learn how to manage your contacts, review your call history, listen to recordings, and set up hold music and Do Not Disturb in Romulus.

Managing Your Day-to-Day

Download the Romulus app, add your team members, and learn how to make and receive calls. This lesson covers the fundamentals you need to get your phone system up and running from day one.

Lesson 1: Getting Started with Your Phone System

Learn how Romulus routes incoming calls and what each block type does in your inbound call flow.

Understanding Inbound Rules

Learn how to tell Romulus when your business is open so calls are handled differently during and outside working hours.

Setting Your Business Hours

Learn what a voice menu (IVR) is, when to use one, and how to build one that routes callers to the right place automatically.

Building Your Voice Menu (IVR)

Learn how to configure the Ring block so incoming calls reach the right person, device, or team every time.

Getting Calls to Ring at the Right Place

Learn how to set up voicemail in Romulus so unanswered calls are captured and you never lose a caller's message.

Handling Unanswered Calls

Learn how to distribute incoming calls across your team so no single person is overwhelmed and callers reach someone faster.

Distributing Calls Across Your Team

Learn how to activate the Romulus AI agent so it answers inbound calls automatically when your team is busy or unavailable.

Turning On Your AI Agent for Inbound Calls

Set up business hours, create voice menus, distribute calls across your team, and activate your AI agent. This lesson teaches you how to design exactly how your phone system handles every incoming call.

Lesson 2: Routing Incoming Calls

Quick answers to the most common questions Romulus users have about their phone system.

Common Questions About Your Phone System

Quick answers to the most frequently asked questions about using Romulus — from password resets to data usage, timezone settings, and what happens when your team is busy.

Lesson 3: Common Questions About Your Phone System

Diagnose and fix the most common Romulus phone system problems — calls not arriving, poor audio quality, and app connection issues.

When Something Isn't Working

If your calls keep disconnecting mid-conversation, this guide helps you identify whether the issue is your internet, device, or phone system configuration.

Calls Are Being Dropped or Cut Off — What to Do

If callers cannot hear you or you hear only silence during calls, this guide helps you diagnose microphone, audio device, and permission issues.

Callers Cannot Hear You or You Hear Silence — What to Do

How to contact the Romulus support team and what to include in your message to get your issue resolved faster.

How to Get Help from Romulus Support

 Troubleshoot the most common phone system problems step by step — from calls that don't arrive to poor audio quality and app connection issues. Includes guidance on how to contact Romulus support.

Lesson 4: When Something Isn't Working

Find answers and get help from Intercom Support and Community Experts

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