Most phone system problems fall into one of three categories: calls that don't arrive, calls that sound bad, or the app that won't connect. Each of these has a clear set of causes and fixes. The articles below walk you through diagnosing and resolving the most common issues — step by step, starting from the most likely cause.

👉 Not Receiving Calls — What to Do

A step-by-step diagnostic for when incoming calls aren't reaching you or your team. Covers app status, inbound rule configuration, device settings, and network issues.

👉 Poor Call Audio Quality — What to Do

What to check when calls sound distorted, choppy, or have echo — including internet speed, device settings, and network configuration.

👉 The Romulus App Won't Connect — What to Do

How to diagnose and fix connection problems with the Romulus app — covering login issues, network configuration, firewall settings, and device-specific steps.

If none of these guides resolve your issue, it's time to contact the Romulus support team directly. The next article tells you exactly how to reach them and what to include in your message to get a faster resolution.