Romulus

Learn how to configure your Romulus account settings to efficiently manage your organization details, billing information, and call limits

Overview of Romulus Settings

Learn all you need about Romulus universe

Romulus Academy

Master everything you need to Know About the Romulus Chat Universe!

Romulus Chat Academy

Add additional users to the Romulus Chat module.
This guide provides a step-by-step procedure to add users quickly and efficiently.

Create Romulus Chat users

The Inbox is the operational hub of Romulus Chat, where you can manage all conversations with customers and leads.

Manage Customer and Lead Interactions with Inbox

Create, map, and manage Romulus Chat users. 

Lesson 1: Romulus Chat Users

Automate conversations, capture leads, and improve the customer experience with Romulus Chatbots.

What is a Chatbot: Definition and Types

Whatsapp Chatbot

In this module, you can create a chatbot for your Facebook page and automate responses, improving message management.

The Facebook Chatbot

Set up the Instagram Chatbot and automate replies to your followers’ messages, improving efficiency and user experience.

The Instagram Chatbot

Learn how to develop a Telegram Chatbot capable of automatically managing and responding to all incoming messages from new contacts on the platform.

The Telegram Chatbot

Learn how to design and configure different types of Chabots

Lesson 2: The Romulus Chatbot

Understand how ChatFlows operate and explore the different categories available to automate conversations.

Definition and Types of ChatFlow: How to Configure Them

Build advanced conversational flows and configure custom logic also through API integrations

Lesson 3: The Chatflow

Set up AI in Romulus and connect OpenAI to manage interactions autonomously and intelligently.

Configure AI on Romulus

Learn how to instruct Romulus Chat’s Artificial Intelligence with all relevant information about your company, products, and services, to make it autonomous in managing conversations.

How to train the AI

Define your chatbot’s personality, create an effective AI Prompt, and integrate AI into Romulus ChatFlows to automate responses.

The Importance of the Prompt and Integrating AI into a ChatFlow

Discover the importance of a well-structured Knowledge Base and apply best practices to build a solid and functional one!

The Importance of a Good Knowledge Base

Knowledge Base & Prompt: Scenario 1

Knowledge Base & Prompt: Scenario 2

Learn how to set up AI, train it, and integrate it into Chatflows.

Lesson 4: The AI for Romulus

Learn everything you need to know about the Romulus Voice AI Universe!

Romulus Voice AI  Academy

Romulus Voice AI Agent Academy

You can configure your AI agent using different customization approaches.

Introduction to the Voice AI Configuration Methods

How to Create a Voice AI Agent Using Simplified Templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Voice AI Agent from Scratch

Automate your call center management with the help of artificial intelligence.

Create a Voice AI Agent using predefined templates

Create a Voice AI Agent from scratch, or use a predefined or simplified template tailored to your needs.

Lesson 1: How to set up your Voice AI Agent 

The prompt is the set of instructions that defines the AI Agent’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Learn how to define Viktor's behavior through proper Prompt configuration.

Lesson 2: How to Configure the Prompt

How to Train the Voice AI Agent Using a Properly Structured Knowledge Base

Learn how to train Viktor and provide the necessary Knowledge Base to effectively achieve your goals.

Lesson 3: How to Configure the Knowledge Base

This guide walks you through the steps to set up your first Call Campaign using the Romulus dashboard.

How to Create a Call Campaign in Romulus

Learn how to Configure Call Campaigns in Romulus 

Lesson 4: Call Campaign

How to Use the AI Agent with Third-Party Software via API

Learn how to Use the AI Agent with Third-Party Software via API

Lesson 5: AI Agent with Third Party Softwares 

Find answers and get help from Intercom Support and Community Experts

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