Romulus

Learn all you need about Romulus universe

Romulus Academy

Master everything you need to Know About the Romulus Chat Universe!

Romulus Chat Academy

Learn how to set up and manage your Romulus chatbot across WhatsApp, Facebook, Instagram, and Telegram. This Academy covers building chatbots, creating chatflows, connecting AI, and managing your chat inbox — all organized by lesson.

Add additional users to the Romulus Chat module.
This guide provides a step-by-step procedure to add users quickly and efficiently.

Create Romulus Chat users

The Inbox is the operational hub of Romulus Chat, where you can manage all conversations with customers and leads.

Manage Customer and Lead Interactions with Inbox

Create, map, and manage Romulus Chat users. 

Lesson 1: Romulus Chat Users

Automate conversations, capture leads, and improve the customer experience with Romulus Chatbots.

What is a Chatbot: Definition and Types

Whatsapp Chatbot

In this module, you can create a chatbot for your Facebook page and automate responses, improving message management.

The Facebook Chatbot

Set up the Instagram Chatbot and automate replies to your followers’ messages, improving efficiency and user experience.

The Instagram Chatbot

Learn how to develop a Telegram Chatbot capable of automatically managing and responding to all incoming messages from new contacts on the platform.

The Telegram Chatbot

Learn how to design and configure different types of Chabots

Lesson 2: The Romulus Chatbot

Understand how ChatFlows operate and explore the different categories available to automate conversations.

Definition and Types of ChatFlow: How to Configure Them

Build advanced conversational flows and configure custom logic also through API integrations

Lesson 3: The Chatflow

Set up AI in Romulus and connect OpenAI to manage interactions autonomously and intelligently.

Configure AI on Romulus

Learn how to instruct Romulus Chat’s Artificial Intelligence with all relevant information about your company, products, and services, to make it autonomous in managing conversations.

How to train the AI

Define your chatbot’s personality, create an effective AI Prompt, and integrate AI into Romulus ChatFlows to automate responses.

The Importance of the Prompt and Integrating AI into a ChatFlow

Discover the importance of a well-structured Knowledge Base and apply best practices to build a solid and functional one!

The Importance of a Good Knowledge Base

Knowledge Base & Prompt: Scenario 1

Knowledge Base & Prompt: Scenario 2

Learn how to set up AI, train it, and integrate it into Chatflows.

Lesson 4: The AI for Romulus

Learn everything you need to know about the Romulus Voice AI Universe!

Romulus Voice AI  Academy

Build and deploy your voice AI agent to answer calls, qualify leads, and automate customer interactions. This Academy covers agent setup, prompt configuration, knowledge bases, call campaigns, and integrations — all organized by lesson.

Romulus Voice AI Agent Academy

You can configure your AI agent using different customization approaches.

Introduction to the Voice AI Configuration Methods

How to Create a Voice AI Agent Using Simplified Templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Voice AI Agent from Scratch

Automate your call center management with the help of artificial intelligence.

Create a Voice AI Agent using predefined templates

Create a Voice AI Agent from scratch, or use a predefined or simplified template tailored to your needs.

Lesson 1: How to set up your Voice AI Agent 

The prompt is the set of instructions that defines the AI Agent’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Learn how to define Viktor's behavior through proper Prompt configuration.

Lesson 2: How to Configure the Prompt

How to Train the Voice AI Agent Using a Properly Structured Knowledge Base

Learn how to train Viktor and provide the necessary Knowledge Base to effectively achieve your goals.

Lesson 3: How to Configure the Knowledge Base

This guide walks you through the steps to set up your first Call Campaign using the Romulus dashboard.

How to Create a Call Campaign in Romulus

Learn how to Configure Call Campaigns in Romulus 

Lesson 4: Call Campaign

How to Use the AI Agent with Third-Party Software via API

Learn how to Use the AI Agent with Third-Party Software via API

Lesson 5: AI Agent with Third Party Softwares 

Learn everything you need to know about the Romulus Phone System — from setup to call routing, troubleshooting, and support.

Romulus Phone System Academy

Learn how to set up, configure, and troubleshoot your Romulus phone system. This Academy guides you from initial setup through advanced call routing, with lessons on making and receiving calls, inbound rules, and common issues.

Understand what the Romulus phone system is, how to get your business number set up, and how to install the app so you can start making and receiving calls.

Getting Started: Your Number and the App

Learn how to add and manage the people who will use Romulus to make and receive calls on behalf of your business.

Building Your Team

Learn how to make and receive calls with the Romulus app, manage your availability, and choose which number to call from.

Making Your First Call

Learn how to manage your contacts, review your call history, listen to recordings, and set up hold music and Do Not Disturb in Romulus.

Managing Your Day-to-Day

Download the Romulus app, add your team members, and learn how to make and receive calls. This lesson covers the fundamentals you need to get your phone system up and running from day one.

Lesson 1: Getting Started with Your Phone System

Learn how Romulus routes incoming calls and what each block type does in your inbound call flow.

Understanding Inbound Rules

Learn how to tell Romulus when your business is open so calls are handled differently during and outside working hours.

Setting Your Business Hours

Learn what a voice menu (IVR) is, when to use one, and how to build one that routes callers to the right place automatically.

Building Your Voice Menu (IVR)

Learn how to configure the Ring block so incoming calls reach the right person, device, or team every time.

Getting Calls to Ring at the Right Place

Learn how to set up voicemail in Romulus so unanswered calls are captured and you never lose a caller's message.

Handling Unanswered Calls

Learn how to distribute incoming calls across your team so no single person is overwhelmed and callers reach someone faster.

Distributing Calls Across Your Team

Learn how to activate the Romulus AI agent so it answers inbound calls automatically when your team is busy or unavailable.

Turning On Your AI Agent for Inbound Calls

Set up business hours, create voice menus, distribute calls across your team, and activate your AI agent. This lesson teaches you how to design exactly how your phone system handles every incoming call.

Lesson 2: Routing Incoming Calls

Quick answers to the most common questions Romulus users have about their phone system.

Common Questions About Your Phone System

Quick answers to the most frequently asked questions about using Romulus — from password resets to data usage, timezone settings, and what happens when your team is busy.

Lesson 3: Common Questions About Your Phone System

Diagnose and fix the most common Romulus phone system problems — calls not arriving, poor audio quality, and app connection issues.

When Something Isn't Working

If your calls keep disconnecting mid-conversation, this guide helps you identify whether the issue is your internet, device, or phone system configuration.

Calls Are Being Dropped or Cut Off — What to Do

If callers cannot hear you or you hear only silence during calls, this guide helps you diagnose microphone, audio device, and permission issues.

Callers Cannot Hear You or You Hear Silence — What to Do

How to contact the Romulus support team and what to include in your message to get your issue resolved faster.

How to Get Help from Romulus Support

 Troubleshoot the most common phone system problems step by step — from calls that don't arrive to poor audio quality and app connection issues. Includes guidance on how to contact Romulus support.

Lesson 4: When Something Isn't Working

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.