If you've worked through the troubleshooting guides and your issue isn't resolved, the Romulus support team is ready to help. This article explains how to reach them and what to include in your message so they can resolve your issue as quickly as possible.
How to Reach Romulus Support
In-platform chat — The fastest way to get help. Open the Romulus platform, click the chat icon in the bottom-right corner, and start a conversation. The support team is available during business hours and will respond directly in the chat.
Email — For non-urgent issues or if you need to include attachments, write to [email protected]. Include as much detail as possible about your issue so the team can investigate without needing to go back and forth.
What to Include in Your Message
The more context you give, the faster the support team can help. When you reach out, include:
What you were trying to do — describe the action or feature you were using
What happened instead — describe the problem clearly, including any error messages
When it started — approximate date and time, and whether it's happening consistently or intermittently
Which device and connection — the device you were using (phone, desktop, tablet) and whether you were on Wi-Fi or mobile data
Screenshots or recordings — if possible, include a screenshot of any error or a short screen recording showing the issue
Phone System Academy Complete
You've reached the end of the Phone System Academy. You now know how Romulus works, how to set up your phone system from scratch, how to route incoming calls exactly the way your business needs, and what to do when something goes wrong. Your phone system is ready.
If you use Romulus Chat or the Voice AI agent, the Chat Academy and Voice AI Academy cover those modules in the same structured way. You can find them in the Romulus Academy section of the Help Center.