Amministrazione Romulus

You can configure your AI agent using different customization approaches.

Introduction to the Voice AI Configuration Methods

How to Create a Voice AI Agent Using Simplified Templates

Automate your call center management with the help of artificial intelligence.

Create a Voice AI Agent using predefined templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Voice AI Agent from Scratch

Set your agent's name, language, voice, timezone, background noise, and outbound number from the Settings tab.

How to Configure Agent Settings

Actions turn your agent from a talking bot into a working system — one that captures leads, books appointments, transfers callers, and collects structured data.

How to Set Up Agent Actions

Set what your agent says the moment a call connects — with options for generic and personalised greetings based on whether the caller is a known contact.

How to Configure the Agent Greeting

Learn how to read your agent's performance analytics and use the built-in test call panel before going live.

Understanding the Agent Overview Tab and Test Your Agent Panel

The prompt is the set of instructions that defines the AI Agent’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Invite team members to your Romulus account, assign roles, and manage user access and extensions.

How to Create and Manage Team Members

Learn how to configure your Romulus account settings to efficiently manage your organization details, billing information, and call limits

Overview of Romulus Settings

Agent Configuration

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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