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You can configure your AI agent using different customization approaches.

Introduction to the Voice AI Configuration Methods

How to Create a Voice AI Agent Using Simplified Templates

Automate your call center management with the help of artificial intelligence.

Create a Voice AI Agent using predefined templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Voice AI Agent from Scratch

Set your agent's name, language, voice, timezone, background noise, and outbound number from the Settings tab.

How to Configure Agent Settings

Actions turn your agent from a talking bot into a working system — one that captures leads, books appointments, transfers callers, and collects structured data.

How to Set Up Agent Actions

Set what your agent says the moment a call connects — with options for generic and personalised greetings based on whether the caller is a known contact.

How to Configure the Agent Greeting

Learn how to read your agent's performance analytics and use the built-in test call panel before going live.

Understanding the Agent Overview Tab and Test Your Agent Panel

The prompt is the set of instructions that defines the AI Agent’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Agent Configuration

Find answers and get help from Intercom Support and Community Experts

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