Quick Start — Configure Your Agent in 3 Minutes
Setting up a new agent? Do these three things first:
Open your agent → Settings tab
Set Background Noise to Office
Select the Voice that fits your brand
Click Save Changes
Those two settings have the biggest impact on how professional your agent sounds.
Opening Agent Settings
From your agent's configuration dashboard, click the Settings tab. This controls your agent's core operational settings — the things that affect every call.
What Each Setting Does
Name
The agent's display name in the Romulus dashboard. This is an internal label only — it does not affect what the agent says during calls. Use a name that clearly describes the agent's purpose, for example: "After-Hours HVAC" or "Appointment Booking — Chicago".
Language
The language the agent uses during calls. Make sure this matches the language of your prompt and knowledge base. Mismatches cause the agent to respond in the wrong language.
Timezone
The timezone the agent operates in. This affects how the agent interprets and communicates dates and times during calls. Set this to match your business location.
Max Call Duration
Unlimited (default) — no time limit on calls.
Limited — enables a custom cap. Select the time unit (seconds, minutes, or hours) and enter the value.
Use Limited to control costs on high-volume deployments or prevent unusually long calls.
Background Noise
None — the agent's voice with no background sound.
Office — adds subtle office ambient noise. Makes the agent sound significantly more natural and human.
Recommendation: Always set Background Noise to Office. It is the single easiest way to improve how your agent sounds to callers.
Outbound Number
The phone number the agent uses for outbound calls. Select from numbers purchased or verified in the Phone Numbers section. If you have multiple numbers, pick the one appropriate for this agent.
Voice
The voice the agent uses during calls. A preview player lets you listen before saving. Choose a voice that matches the agent's persona and your brand tone.
Saving Changes
Click Save Changes to apply. Click Cancel to discard unsaved edits.
Danger Zone
The Delete Agent button permanently removes the agent and ALL its data — call history, prompt, actions, knowledge base connections. This cannot be undone. If you want to keep a copy first, use Duplicate from the three-dot menu at the top of the agent dashboard.
Common Issues
The agent is speaking in the wrong language
Check that the Language setting matches the language your prompt is written in. They must be the same.
The agent gives wrong times or dates
Check the Timezone setting. It should match the timezone your business operates in.
My changes are not saving
Make sure you clicked Save Changes — not Cancel.
Related Articles
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How to Define Your AI Agent's Behaviour Through the Prompt
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