Quick Start — Run a Test Call in 2 Minutes
🚀 Want to hear your agent before going live?
Open your agent → click the Overview tab
In the Test Your Agent panel on the right, enter your phone number
Click Start a Call
Answer your phone and talk to the agent
That's all. You'll hear exactly what your callers will hear.
The Overview Tab
Every agent opens on the Overview tab by default. This is your agent's control centre — it shows performance data and lets you run test calls before going live.
Analytics Cards
The four cards at the top show your agent's performance for the selected time period:
Total calls — total number of calls handled
Missed calls — calls that were not completed
Avg call duration (mins) — average length of a completed call
Minutes used — total minutes consumed, used for billing tracking
Use the Date Range dropdown to filter by period. Default is Last 7 days.
Call Charts
Calls by Weekday — call volume distributed Monday to Sunday. Use this to identify your busiest days.
Calls by Date — call volume day by day over the selected period. Use this to spot trends and spikes.
The Three-Dot Menu
In the top right corner of the agent dashboard:
Copy agent ID — copies the agent's unique identifier. Useful for webhooks and API integrations.
Duplicate — creates an exact copy of the agent configuration. Use this to create variations without rebuilding from scratch.
Test Your Agent Panel
On the right side of the Overview tab. Use this to make a live call to any number using the agent's current configuration.
Before you begin
Make sure your agent has a prompt configured. A blank agent will answer the call but won't say anything useful.
How to run a test call
In the Recipient Name field, enter a label for the test (e.g. "My mobile").
In the Recipient Email field, enter an email address.
In the Phone Number field, select the country code and enter the number to call.
Click Start a Call.
Answer the call on the device you entered and interact as a real caller would.
💡 Best practice: Run a test call after every change to the prompt, greeting, or actions. This is the fastest way to catch problems before they reach real customers. If the agent sounds wrong, go to the Configure tab, make your adjustments, and test again.
Common Issues
The test call is not connecting
Check that the phone number was entered correctly with the right country code. Also verify that your agent has an outbound number assigned in the Settings tab.
The agent answers but says nothing
Your prompt may be empty or incomplete. Go to the Configure tab and check the Prompt section.
The analytics cards show zero
The cards only show data for calls handled by this specific agent in the selected date range. If the agent is new or hasn't received calls yet, zeros are expected.
Related Articles
How to Define Your AI Agent's Behaviour Through the Prompt
How to Configure Agent Settings
How to Read Your Call Logs and View Call Details