Quick Start — Find a Call in 30 Seconds
🚀 Looking for a specific call?
Open your agent → Calls tab
Click Filter → search by Call ID or date
Click on the call row to open the full detail
Done. Everything about that call is in the modal.
The Calls Tab
Every agent has a Calls tab showing the complete log of all calls handled by that agent, newest first.
Reading the Call Log Table
Each row contains:
From — the phone number that initiated the call
Destination — the phone number that received the call
Contact — the caller's name if matched in your contacts database
Date — date and time the call occurred
Direction — Inbound (caller called the agent) or Outbound (agent called the contact)
Duration — total length of the call
Filtering Calls
Click Filter at the top of the log to narrow down the list. Select a filter type, enter a search value, and click Apply. Click + to add more filters. Use the pagination controls to navigate through pages.
Opening a Call — The 5 Detail Tabs
Click any row to open the Agent Call Details modal. This has five tabs:
Overview Tab
Call metadata: Call ID (with copy button), Status, From, Direction, Started, Ended, Duration. Also shows the Contact section with name, email, phone, timezone, and custom fields captured during the call.
Transcription Tab
Phone Call Summary — AI-generated summary at the top
Transcription — the complete turn-by-turn transcript. Click See more to expand.
Recording — use Play to listen, Download to save the file.
Extracted Data Tab
All structured data collected by Extract Data actions. Each action appears as a card showing: Action Name, Question asked, Variable Label, and Answer captured.
Contact Data Tab
Contact information captured during the call. Shows the results of the Contact Data action: Phone number, Email, and Name with their captured values.
Webhooks Tab
Manually send this call's data to a configured webhook. Select the webhook from the dropdown and click Send Call Data. Useful for re-sending failed automations or testing with real data.
Common Issues
I can't find a specific call
Use the Filter button and filter by Call ID if you know it, or narrow by date range. If the call was handled by a different agent, check there.
The transcript is cut off
Click the See more link below the transcript to expand the full conversation.
There is no recording for a call
Recordings are only available for calls where the agent handled the conversation. Very short or disconnected calls may have no recording.
Related Articles
How to Send Call Data to a Webhook
How to Set Up Agent Actions
What Are Webhooks and How to Set One Up