Welcome to Romulus. You're in the right place to get started. This guide walks you through the first steps to activate your AI phone system and start making and receiving calls with your team — no technical jargon, one step at a time.
Step 1 — Activate your phone number
To start receiving calls you need at least one active phone number on Romulus. You have two options:
Get a new phone number — available immediately, ready in minutes.
Transfer your existing number to Romulus — keep the number your customers already know.
📖 Read: How to Add a Phone Number in Romulus
📖 Read: How to Transfer Your Existing Number to Romulus
Step 2 — Download the Romulus apps
To make and receive calls you need the Romulus app installed on your PC or smartphone. The app is available for Windows, Mac, iOS and Android.
Step 3 — Add your team members
If you work with a team, add your colleagues to the phone system so they can receive calls on their own devices. You can assign roles and manage permissions for each user.
Step 4 — Set up inbound calls
This is the heart of the phone system: decide what happens when someone calls your number. You can choose from different scenarios based on your needs:
Calls ring directly on your phone
A voice menu guides the customer to the right department
Outside business hours, calls go to voicemail
Calls are distributed among team members
📖 Read: How Inbound Rules Work — the starting point for understanding how to configure your call flow.
Already know how you want to handle calls? Go straight to the article that fits your situation:
How to Make Calls Ring on My Phone
How to Create a Voice Menu (IVR)
How to Set Up Business Hours and an Out-of-Hours Message
How to Send Calls to Voicemail
How to Distribute Calls Across Your Team
Step 5 — Customize and explore
Once you're up and running, you can personalize your phone system further and discover more Romulus features:
📒 Shared address book — add your customers' contacts so their name appears during calls → Address Book and Shared Contacts
🎵 Hold music — replace the default hold tone with a custom audio file → How to Customize the Hold Music
📋 Call history — review recordings and transcripts of every conversation → How to View Call History and Listen to Recordings
💬 Chat module — manage WhatsApp, Facebook, Instagram and other messaging channels from the same platform → available in the Chat section of the help center
🤖 AI Agent — activate the virtual receptionist to answer calls automatically → How to Activate the AI Agent on Incoming Calls
Frequently Asked Questions
Does the phone system work immediately after signing up?
Not yet. To receive calls you need at least one active phone number and a configured inbound rule. Follow steps 1 and 4 of this guide to get started.
Can I use Romulus on my smartphone?
Yes. Download the Romulus app on iOS or Android and log in with your credentials. See Download and Install the Romulus Apps for details.
Where can I get help if something goes wrong?
Check the Troubleshooting section of the help center for solutions to the most common issues. Or open a chat with Romulus support directly from the dashboard.