If you already have a business phone number with another provider, you can transfer it to Romulus without changing it. Your customers will keep calling the same number — from that point on, you will simply answer through Romulus.
Number transfer is completely free of charge.
Before You Start
⚠️ Important: Your current contract with your existing provider must still be active at the time of the request. If it has already been closed, the transfer is not possible. In that case, you can activate a new number directly on Romulus.
How to Request the Transfer
From the Romulus dashboard, click Phone Numbers in the side menu.
Click + Add Number in the top-right corner.
In the screen that appears, select the Transfer your number option.
Fill in the form that opens directly in the dashboard.
Submit the form. The Romulus team will handle the rest and keep you updated by email.
What You Will Need to Fill In
Information to provide:
The phone number you want to transfer
Your current provider (e.g. AT&T, Verizon, T-Mobile, etc.)
Your migration or account transfer code — found on your latest phone bill
The full address associated with the number (street, number, postcode, city)
Documents to attach:
LOA (Letter of Authorization) — this is the official form that authorizes the number transfer. Romulus provides a pre-filled template: simply download it, sign it, and upload the signed copy in the form.
Your latest phone bill
A valid ID document of the account holder (or the legal representative, for companies)
Company registration document (for businesses only)
💡 Tip: Have all your documents ready before opening the form — you cannot save your progress and return to it later.
How Long Does It Take
The transfer is completed in approximately 3 weeks from the date the Romulus team receives your complete and correct documentation. You will receive an email confirmation when your number is active on Romulus.
⚠️ Important: Do not cancel your contract with your current provider before receiving this confirmation. The transfer process automatically closes your previous contract — cancelling early could cause issues with the transfer. Send your formal cancellation only after receiving the completion confirmation from Romulus.
Not Ready to Transfer Your Number Yet?
If you prefer not to transfer your existing number right now, you can activate a new Romulus number and continue using your old number separately until you are ready.
Frequently Asked Questions
Can I transfer any type of number?
In most cases yes, both geographic landline numbers and mobile numbers. The Romulus team will verify feasibility based on your current provider and number type.
Will my number keep working during the transfer?
Yes. Your number does not change. During the transfer period (approximately 3 weeks) it will continue to work with your current provider until the transfer is complete.
What happens if my documentation is incomplete?
The Romulus team will contact you to request the missing items. The process will be extended until the documentation is complete.
What is a migration code?
It is a code that identifies your contract with your current provider. You will find it on your latest phone bill. It is required to formally initiate the transfer request.