🚀 Already created a knowledge base? Connect it here.

Done. The agent can now reference your knowledge base on every call.

Creating a knowledge base folder does not automatically make it available to your agents. You must connect it explicitly. This means you control exactly which agents have access to which content.

For example: a company with three agents — HVAC, Plumbing, and General Enquiries — can give each agent access only to the knowledge base relevant to their purpose.

The connected knowledge base appears as a card in the Knowledge Base section of the Configure tab. Click Remove on the card to disconnect it.

You can connect multiple knowledge bases to one agent. You can also share the same knowledge base across multiple agents — updates to the content automatically apply to all connected agents.

💡 Best practice: Keep knowledge bases focused on one topic or agent purpose. After connecting, always run a test call from the Overview tab to verify the agent is using the content correctly.

Scroll down in the Configure tab — the Knowledge Base section is below the Actions section.

The folder may still be processing uploaded content. Check the Knowledge section and verify all items show a Processed status badge before connecting.

After connecting, go back to your prompt and add an instruction like: "Use the knowledge base to answer any questions about our services, hours, and policies." The agent needs to be told explicitly when to reference it.